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Official sources
Our guides are written from the legislation itself and from official and established advice bodies. Each source below is listed with the guides that rely on it.
Legislation
- Consumer Rights Act 2015 (legislation.gov.uk)
Used in: What "satisfactory quality" means, Warranties and guarantees vs your statutory rights, Used goods and used cars bought from a dealer, Consumer rights in England and Wales: time limits, small claims and help, Consumer rights in Scotland: time limits, simple procedure and help, Consumer rights in Northern Ireland: time limits, small claims and help - Consumer Rights Act 2015, section 9: satisfactory quality
Used in: The 30-day right to reject faulty goods, The final right to reject, and faults after six months, What "satisfactory quality" means, Warranties and guarantees vs your statutory rights, Used goods and used cars bought from a dealer - Consumer Rights Act 2015, section 10: fit for a particular purpose
Used in: The 30-day right to reject faulty goods, What "satisfactory quality" means - Consumer Rights Act 2015, section 11: goods to be as described
Used in: The 30-day right to reject faulty goods, What "satisfactory quality" means - Consumer Rights Act 2015, section 19: remedies and the six-month presumption
Used in: Faulty goods after 30 days: repair or replacement, The final right to reject, and faults after six months - Consumer Rights Act 2015, section 20: the right to reject and refunds
Used in: The 30-day right to reject faulty goods, Paid by cash or bank transfer: what protection do you have? - Consumer Rights Act 2015, section 22: the 30-day short-term right to reject
Used in: The 30-day right to reject faulty goods - Consumer Rights Act 2015, section 23: repair or replacement
Used in: Faulty goods after 30 days: repair or replacement - Consumer Rights Act 2015, section 24: price reduction and final right to reject
Used in: Faulty goods after 30 days: repair or replacement, The final right to reject, and faults after six months, Used goods and used cars bought from a dealer - Consumer Rights Act 2015, section 30: guarantees
Used in: Warranties and guarantees vs your statutory rights - Consumer Rights Act 2015, section 31: terms that cannot remove your rights
Used in: Warranties and guarantees vs your statutory rights, Used goods and used cars bought from a dealer - Consumer Rights Act 2015, section 49: reasonable care and skill
Used in: Your rights when a service goes wrong - Consumer Rights Act 2015, section 50: information about the trader or service
Used in: Your rights when a service goes wrong - Consumer Rights Act 2015, section 54: remedies for services
Used in: Your rights when a service goes wrong - Consumer Rights Act 2015, section 55: repeat performance
Used in: Your rights when a service goes wrong - Consumer Rights Act 2015, section 56: price reduction for services
Used in: Your rights when a service goes wrong - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Used in: Changing your mind: online returns and the 14-day cancellation right - Consumer Contracts Regulations 2013, regulation 28: goods and services that cannot be cancelled
Used in: Changing your mind: online returns and the 14-day cancellation right - Consumer Contracts Regulations 2013, regulation 30: the 14-day cancellation period
Used in: Changing your mind: online returns and the 14-day cancellation right - Consumer Contracts Regulations 2013, regulation 34: refunds after cancelling
Used in: Changing your mind: online returns and the 14-day cancellation right - Consumer Contracts Regulations 2013, regulation 35: returning the goods
Used in: Changing your mind: online returns and the 14-day cancellation right - Sale of Goods Act 1979, sections 12 to 14
Used in: Buying from a private seller - Hire-Purchase Act 1964, Part III: motor vehicles on hire purchase
Used in: Buying from a private seller - Consumer Credit Act 1974, section 75
Used in: Section 75 credit card protection, Buy Now Pay Later: your protections since 15 July 2026 - Consumer Credit Act 1974, section 75A
Used in: Section 75 credit card protection - Limitation Act 1980, section 5 (England and Wales)
Used in: The final right to reject, and faults after six months, Consumer rights in England and Wales: time limits, small claims and help - Prescription and Limitation (Scotland) Act 1973, section 6
Used in: The final right to reject, and faults after six months, Consumer rights in Scotland: time limits, simple procedure and help - Limitation (Northern Ireland) Order 1989, article 4
Used in: The final right to reject, and faults after six months, Consumer rights in Northern Ireland: time limits, small claims and help - Courts Reform (Scotland) Act 2014, section 72: simple procedure
Used in: Consumer rights in Scotland: time limits, simple procedure and help, What to do if the seller will not sort it out - ADR for Consumer Disputes Regulations 2015, regulation 19
Used in: What to do if the seller will not sort it out
Official and advice bodies
- GOV.UK: Make a court claim for money
Used in: Consumer rights in England and Wales: time limits, small claims and help, What to do if the seller will not sort it out - nidirect: Small claims process
Used in: Consumer rights in Northern Ireland: time limits, small claims and help, What to do if the seller will not sort it out - Department of Justice NI: small claims limit rises to £5,000 (3 October 2022)
Used in: Consumer rights in Northern Ireland: time limits, small claims and help - FCA: Buy Now Pay Later (consumer guide)
Used in: Buy Now Pay Later: your protections since 15 July 2026 - FCA: Regulating Buy Now Pay Later
Used in: Buy Now Pay Later: your protections since 15 July 2026 - Citizens Advice: Getting your money back if you paid by card or PayPal
Used in: Section 75 credit card protection, Chargeback: getting a card payment reversed, Buy Now Pay Later: your protections since 15 July 2026, Paid by cash or bank transfer: what protection do you have? - Citizens Advice: Check if you can get your money back after a scam
Used in: Paid by cash or bank transfer: what protection do you have? - Citizens Advice: Consumer advice (England and Wales)
Used in: The 30-day right to reject faulty goods, Faulty goods after 30 days: repair or replacement, Buying from a private seller, Consumer rights in England and Wales: time limits, small claims and help, What to do if the seller will not sort it out - Visa: Chargeback and purchase disputes
Used in: Chargeback: getting a card payment reversed - Financial Ombudsman Service
Used in: Used goods and used cars bought from a dealer, Section 75 credit card protection, Chargeback: getting a card payment reversed, Buy Now Pay Later: your protections since 15 July 2026, What to do if the seller will not sort it out - Advice Direct Scotland: consumeradvice.scot
Used in: Consumer rights in Scotland: time limits, simple procedure and help, What to do if the seller will not sort it out - nidirect: About Consumerline and how to contact the helpline
Used in: Consumer rights in Northern Ireland: time limits, small claims and help, What to do if the seller will not sort it out - Chartered Trading Standards Institute: consumer help
Used in: Consumer rights in England and Wales: time limits, small claims and help, Consumer rights in Scotland: time limits, simple procedure and help
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