How long do I have to bring a consumer claim in England and Wales?
Usually 6 years from the date of the breach of contract, which for faulty goods is normally the date of delivery, under the Limitation Act 1980.
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Consumer rights in England and Wales: time limits, small claims and help
The Consumer Rights Act 2015 applies across the UK, so your rights for faulty goods and services are the same in England and Wales as elsewhere. What is specific to England and Wales is the time limit (usually 6 years), the small claims track (for claims up to £10,000) and where to get free advice.
How long you have to claim
Under the Limitation Act 1980 you generally have 6 years from the date of the breach of contract to bring a claim. For faulty goods, that is usually the date of delivery. This does not mean goods must last 6 years: how long they should last depends on what is reasonable for that kind of product. See faults after six months.
The small claims track
Claims up to £10,000 are usually dealt with on the county court small claims track, which is designed to be used without a solicitor. You can start a claim online through Money Claims Online on GOV.UK. Before you issue a claim, you are expected to send the seller a letter before claim setting out what you want and giving a reasonable deadline.
Free advice
The Citizens Advice consumer service gives free advice on consumer problems in England and Wales on 0808 223 1133 (Welsh speakers: 0808 223 1144), and passes reports to Trading Standards where appropriate.
Quick answers
What is the small claims limit in England and Wales?
Claims up to £10,000 are normally dealt with on the small claims track. You can start a claim online through Money Claims Online.
Do I need a solicitor for the small claims track?
No. It is designed so you can bring or defend a claim yourself, although you can get free advice from Citizens Advice first.
Who do I call for free consumer advice in England and Wales?
The Citizens Advice consumer service, on 0808 223 1133 (Welsh speakers: 0808 223 1144).
Official sources
- Limitation Act 1980, section 5 (England and Wales)
- GOV.UK: Make a court claim for money
- Citizens Advice: Consumer advice (England and Wales)
- Chartered Trading Standards Institute: consumer help
- Consumer Rights Act 2015 (legislation.gov.uk)
Check your own situation
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Open Be Consumer WiseBrowse all guidesReviewed 2026-09-23. General legal information about UK consumer rights, not legal advice.